Support
Last updated 6 September 2026
Chalk is made by one person. Email hello@websab.nl and you will get a reply from him, usually within a day or two.
Reporting a bug? It helps enormously to include your iPhone model, your iOS version, and the version number shown at the bottom of Settings → About in the app.
Subscriptions
What is free, and what is paid
The logger, the rest timer, your history, your weekly points and tier, and generating a single training week are all free and stay free. Chalk Pro unlocks the five-week training block with built-in progression and a deload week, and the full depth of the Insights tab.
Managing or cancelling
Subscriptions are billed by Apple, so they are cancelled through Apple rather than through us. The quickest route is inside the app: Settings → Manage subscription. You can also go to the iOS Settings app, tap your name, then Subscriptions.
Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for.
Free trials
The annual plan starts with a 14-day free trial. Chalk sends you a notification two days before it ends, so the charge is never a surprise. Cancel any time before the trial ends and you are not charged.
I paid but Chalk still shows the paywall
Open the subscription screen and tap Restore Purchases. This re-checks your purchase with Apple. Make sure you are signed in with the same Apple Account you bought with — a different account will not find the purchase.
Refunds
Apple handles all refunds for App Store purchases; we are not able to issue one directly. Request one at reportaproblem.apple.com. If something in Chalk went wrong, email us as well — we would rather fix it.
Your data
Where it lives
On your iPhone. Chalk has no account and nothing to sign in to, so your workouts never leave the device. The only thing we hold is what you send us on the in-app roadmap, and you can delete that yourself from Settings → Roadmap → Ask → Your requests. See the privacy policy for the detail.
Moving to a new phone
Chalk’s data is included in an encrypted iPhone backup, so restoring a new phone from a backup brings your history with it. Setting up a new phone as new starts Chalk empty, and we have no copy to restore from. Direct sync between devices is not in this version.
Deleting everything
Settings → Delete all data erases every session, template and block, and clears your name, bodyweight and height. Units, appearance and rest length are kept. It cannot be undone.
Notifications
Chalk asks for notification permission once, after your first finished session. If you said no and want reminders back, enable them in the iOS Settings app under Chalk → Notifications. Which reminders you get is then up to you in Settings inside the app.
Scoring and the League
A session scores ten points. One session counts per day, up to six a week, plus a small bonus for beating your own usual volume — never for out-lifting anyone else. Everything resets on Monday.
Ranked brackets against other lifters open once there are enough people to fill one honestly. Until then the League tab shows your own real points and tier, and says so plainly. There are no simulated opponents anywhere in Chalk.
Health and safety
Chalk suggests exercise. It is not medical advice and it does not know anything about your health. Talk to a doctor before starting a new programme, and stop if something hurts.
Requests and feedback
Feature requests genuinely do get read and do get built. Send yours to hello@websab.nl.